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loxo – ts.kux.de

loxo

97780186: Chip Ehlers
jobid: 1178899 shortcode: {"id":1178899,"agency":{"id":12291,"name":"Lehman Consulting and Recruiting"},"title":"Technical Support Representative","macro_address":"Charlotte, NC","description":"

The Opportunity:


We're delighted you've chosen LCR to assist you in finding your ideal professional match. We'll assist you in reaching, stretching, and realizing your full potential. Increase your chances of success by creating your own personalized professional path. Earn More with Market-Leading Compensation. And work in an environment that treats you like family and gives back to the community. A universe of possibilities awaits you. Let's get this party started!


We are looking for courteous, professional Technical Support Representatives to represent our clients by providing first-rate phone service to their customers. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should strive to provide each caller with a positive experience. Customer Service Call Center Agents will listen to customers to understand why they are calling, address all inquiries, and provide an accurate and efficient response.

 

Job Summary:

 

We are searching for polite, professional Technical Support Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Support Agent may handle a high volume of inbound or calls and should seek to create a positive experience for each caller. Technical Support Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

 

Responsibilities:

  • Answer inbound calls and greet customers with energy and enthusiasm.
  • Assist callers with mobile devices. Troubleshooting devices.
  • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Meet department productivity and quality standards.
  • Strive for first call resolution and take true ownership of customer needs and issues.
  • Communicate and follow instructions for one call customer resolution.
  • Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
  • Take an active role in educating customers about our clients products and services.

 

Requirements:

  • Work from Home position
  • Equipment Provided
  • 1+ years of customer service experience required.
  • Must have at least 1 year of technical support experience with mobile phones.
  • HS Diploma or GED/equivalent.
  • Computer literacy and typing skills of 25 words per minute.
  • Self-motivated and able to adapt and comprehend changes in business processes or procedures.


About Lehman Consulting and Recruiting


Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive today\u2019s job market is and have a proven track record of helping candidates turn their passions into a reality. Let us help you find your perfect match today!


LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

","company_hidden":true,"company":{"id":65225933,"name":"Lehman Consulting and Recruiting","logo_large_url":"/logos/large/missing.png","logo_thumb_url":"https://loxo-global-directory-images.s3.amazonaws.com/companies/21fb64e3495c8f196e4cd9f31bb85da2"},"address":null,"city":"Charlotte","state_code":"NC","zip":"28105","country_code":"US","owners":[{"id":1676703,"position":1,"name":"Kimberley Lehman","email":"Kim@lehmancr.com","phone":"1-2146014404","user_id":861510,"avatar_thumb_url":"https://s3.amazonaws.com/loxo-images-production/users/avatars/000/861/510/thumb/Selfie_.png?1650395956","avatar_original_url":"https://s3.amazonaws.com/loxo-images-production/users/avatars/000/861/510/original/Selfie_.jpg?1650395956","job_owner_type_id":48551}],"contacts":[],"salary":null,"job_type":{"id":38227,"name":"Full Time"},"status":{"id":27056,"name":"Active"},"categories":[],"category":null,"documents":[],"description_text":"The Opportunity:\n\nWe're delighted you've chosen LCR to assist you in finding your\nideal professional match. We'll assist you in reaching,\nstretching, and realizing your full potential. Increase your\nchances of success by creating your own personalized professional\npath. Earn More with Market-Leading Compensation. And work in an\nenvironment that treats you like family and gives back to the\ncommunity. A universe of possibilities awaits you. Let's get this\nparty started!\n\nWe are looking for courteous, professional Technical Support\nRepresentatives to represent our clients by providing first-rate\nphone service to their customers. The Customer Service Call\nCenter Agent may handle a high volume of inbound or outbound\ncalls and should strive to provide each caller with a positive\nexperience. Customer Service Call Center Agents will listen to\ncustomers to understand why they are calling, address all\ninquiries, and provide an accurate and efficient response.\n\nJob Summary:\n\nWe are searching for polite, professional Technical Support Call\nCenter Agents to represent our clients professionally by\nproviding remarkable service to their customers via phone. The\nSupport Agent may handle a high volume of inbound or calls and\nshould seek to create a positive experience for each caller.\nTechnical Support Agents will listen to customers to understand\nthe reason for their call, address all inquiries and provide an\naccurate and efficient response.\n\nResponsibilities:\n\n* Answer inbound calls and greet customers with energy and\nenthusiasm.\n* Assist callers with mobile devices. Troubleshooting devices.\n* Build lasting relationships with clients, customers, and other\ncall center team members based on trust and reliability.\n* Understand and strive to meet or exceed call center metrics\nwhile providing excellent and consistent customer service.\n* Meet department productivity and quality standards.\n* Strive for first call resolution and take true ownership of\ncustomer needs and issues.\n* Communicate and follow instructions for one call customer\nresolution.\n* Deliver amazing customer service through effective and timely\nresolution of various customer inquiries and concerns.\n* Take an active role in educating customers about our clients\nproducts and services.\n\nRequirements:\n\n* Work from Home position\n* Equipment Provided\n* 1+ years of customer service experience required.\n* Must have at least 1 year of technical support experience with\nmobile phones.\n* HS Diploma or GED/equivalent.\n* Computer literacy and typing skills of 25 words per minute.\n* Self-motivated and able to adapt and comprehend changes in\nbusiness processes or procedures.\n\nAbout Lehman Consulting and Recruiting\n\nLehman Consulting and Recruiting has years of experience matching\ncandidates with their perfect positions! At LCR, we understand\njust how competitive today\u2019s job market is and have a proven\ntrack record of helping candidates turn their passions into a\nreality. Let us help you find your perfect match today!\n\nLCR is an equal opportunity/affirmative action employer. All\nqualified applicants will receive consideration for employment\nwithout regard to sex, gender identity, sexual orientation, race,\ncolor, religion, national origin, disability, protected veteran\nstatus, age, or any other characteristic protected by law.","public_url":"https://app.loxo.co/job/MTIyOTEtMnN2eGFlbHZlankzZjJoYg==","internal_notes":null,"counts":[{"id":591793,"name":"Applied","count":14},{"id":591794,"name":"Sourced","count":0},{"id":591796,"name":"In Progress","count":0},{"id":591799,"name":"In Progress / Left VoiceMail","count":0},{"id":591805,"name":"In Progress / Sent Email","count":0},{"id":591806,"name":"In Progress / Sent InMail","count":0},{"id":591812,"name":"Submitted","count":0},{"id":591813,"name":"Interview","count":0},{"id":591814,"name":"Interview / Phone","count":0},{"id":591815,"name":"Interview / Skype","count":0},{"id":591816,"name":"Interview / Face to Face","count":0},{"id":591817,"name":"Interview / On-Site","count":0},{"id":591818,"name":"Offer","count":0},{"id":591819,"name":"Rejected","count":0},{"id":591820,"name":"Rejected / By Client","count":0},{"id":591821,"name":"Rejected / By Candidate","count":0},{"id":591822,"name":"Rejected / By Recruiter","count":0},{"id":591823,"name":"Hired","count":0}],"created_at":"2022-10-27T16:44:11.927Z","published":true,"published_at":"2022-10-27T05:00:00.000Z","bonus_dollars":null,"equity_percent":null,"bill_rate":null,"bill_rate_type_id":null,"bill_rate_currency_id":null,"pay_rate":null,"pay_rate_type_id":null,"pay_rate_currency_id":null,"fee":null,"fee_type_id":1,"fee_currency_id":1,"filled_at":"2022-12-26T06:00:00.000Z","rank":27,"fee_type":{"id":1,"key":"percentage","name":"Percentage"},"seniority_levels":[{"id":1,"key":"entry","name":"Entry"}],"has_cadences":false,"opened_at":"2022-10-27T14:43:39.000Z","published_end_date":null,"remote_work_allowed":false}
Technical Support Representative

The Opportunity:


We’re delighted you’ve chosen LCR to assist you in finding your ideal professional match. We’ll assist you in reaching, stretching, and realizing your full potential. Increase your chances of success by creating your own personalized professional path. Earn More with Market-Leading Compensation. And work in an environment that treats you like family and gives back to the community. A universe of possibilities awaits you. Let’s get this party started!


We are looking for courteous, professional Technical Support Representatives to represent our clients by providing first-rate phone service to their customers. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should strive to provide each caller with a positive experience. Customer Service Call Center Agents will listen to customers to understand why they are calling, address all inquiries, and provide an accurate and efficient response.

 

Job Summary:

 

We are searching for polite, professional Technical Support Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Support Agent may handle a high volume of inbound or calls and should seek to create a positive experience for each caller. Technical Support Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

 

Responsibilities:

  • Answer inbound calls and greet customers with energy and enthusiasm.
  • Assist callers with mobile devices. Troubleshooting devices.
  • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Meet department productivity and quality standards.
  • Strive for first call resolution and take true ownership of customer needs and issues.
  • Communicate and follow instructions for one call customer resolution.
  • Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
  • Take an active role in educating customers about our clients products and services.

 

Requirements:

  • Work from Home position
  • Equipment Provided
  • 1+ years of customer service experience required.
  • Must have at least 1 year of technical support experience with mobile phones.
  • HS Diploma or GED/equivalent.
  • Computer literacy and typing skills of 25 words per minute.
  • Self-motivated and able to adapt and comprehend changes in business processes or procedures.


About Lehman Consulting and Recruiting


Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive today’s job market is and have a proven track record of helping candidates turn their passions into a reality. Let us help you find your perfect match today!


LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.


97779656: Paula Martel
jobid: 1178927 shortcode: {"id":1178927,"agency":{"id":12291,"name":"Lehman Consulting and Recruiting"},"title":"Call Center Operations Manager","macro_address":"St. Louis, MO","description":"

Opportunity:

 

LCR is looking for a Call Center Operations Manager. Your focus will be to manage a team of 4 Supervisors and 40-60 customer service representatives. The ideal candidate will be able to create and cultivate a culture that creates energy, and drive to achieve corporate goals. 

 

Job Summary:

 

Organizes and directs the day-to-day activities related to the operation of the Call Center. Responsible for managing, training & guiding call center supervisors in performing their duties. Conducts effective resource planning to maximize the productivity of resources (people, technology etc.). Collects and analyze call-center statistics

 

Responsibilities:

  • Provide leadership to front line Supervisors, ensuring operational and coaching practices are implemented and updated as needed to drive performance results and employee development.
  • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
  • Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs.
  • Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Drive improvements in overall service levels, transactional efficiencies and cost management.
  • Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
  • Drives continuous improvement through trend reporting analysis and metrics management
  • Offers new ideas and suggestions for improvement.

 

 

Skills Requirements:

  • 5 or more years of call center experience in collections/sales/customer service/technical support.
  • 2 or more years of managing supervisors experience.

 

Education Requirements:

 

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

 

About Lehman Consulting & Recruiting

 

LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.



","company_hidden":true,"company":{"id":65225933,"name":"Lehman Consulting and Recruiting","logo_large_url":"/logos/large/missing.png","logo_thumb_url":"https://loxo-global-directory-images.s3.amazonaws.com/companies/21fb64e3495c8f196e4cd9f31bb85da2"},"address":null,"city":"St. Louis","state_code":"MO","zip":"63101","country_code":"US","owners":[{"id":1676737,"position":1,"name":"Kimberley Lehman","email":"Kim@lehmancr.com","phone":"1-2146014404","user_id":861510,"avatar_thumb_url":"https://s3.amazonaws.com/loxo-images-production/users/avatars/000/861/510/thumb/Selfie_.png?1650395956","avatar_original_url":"https://s3.amazonaws.com/loxo-images-production/users/avatars/000/861/510/original/Selfie_.jpg?1650395956","job_owner_type_id":48551}],"contacts":[],"salary":null,"job_type":{"id":38227,"name":"Full Time"},"status":{"id":27056,"name":"Active"},"categories":[],"category":null,"documents":[],"description_text":"Opportunity:\n\nLCR is looking for a Call Center Operations Manager. Your focus\nwill be to manage a team of 4 Supervisors and 40-60 customer\nservice representatives. The ideal candidate will be able to\ncreate and cultivate a culture that creates energy, and drive to\nachieve corporate goals.\n\nJob Summary:\n\nOrganizes and directs the day-to-day activities related to the\noperation of the Call Center. Responsible for managing, training\n& guiding call center supervisors in performing their duties.\nConducts effective resource planning to maximize the productivity\nof resources (people, technology etc.). Collects and analyze\ncall-center statistics\n\nResponsibilities:\n\n* Provide leadership to front line Supervisors, ensuring\noperational and coaching practices are implemented and updated as\nneeded to drive performance results and employee development.\n* Determines call center operational strategies by conducting\nneeds assessments, performance reviews, capacity planning, and\ncost/benefit analyses; defining user requirements; productivity,\nquality, and customer-service standards; contributing information\nand analysis to organizational strategic plans and reviews.\n* Maintains and improves call center operations by monitoring\nsystem performance; identifying and resolving problems; preparing\nand completing action plans; completing system audits and\nanalyses; managing system and process improvement and quality\nassurance programs.\n* Accomplishes call center human resource objectives by\nrecruiting, selecting, orienting, training, assigning, coaching,\ncounseling, and disciplining employees; administering scheduling\nsystems; communicating job expectations; planning, monitoring,\nappraising, and reviewing job contributions; planning and\nreviewing compensation actions; enforcing policies and\nprocedures.\n* Drive improvements in overall service levels, transactional\nefficiencies and cost management.\n* Identifies creative ways to reduce cost by streamlining\nprocesses and systems (i.e. modification of responsibilities or\nconsolidation of tasks, elimination of non-value added processes,\nor complete re-engineering of processes and systems).\n* Drives continuous improvement through trend reporting analysis\nand metrics management\n* Offers new ideas and suggestions for improvement.\n\nSkills Requirements:\n\n* 5 or more years of call center experience in\ncollections/sales/customer service/technical support.\n* 2 or more years of managing supervisors experience.\n\nEducation Requirements:\n\nHigh school diploma, G.E.D., Trade/Vocational School certificate\nor equivalent required.\n\nAbout Lehman Consulting & Recruiting\n\nLCR is an equal opportunity/affirmative action employer. All\nqualified applicants will receive consideration for employment\nwithout regard to sex, gender identity, sexual orientation, race,\ncolor, religion, national origin, disability, protected Veteran\nstatus, age, or any other characteristic protected by law.","public_url":"https://app.loxo.co/job/MTIyOTEtbnRrYW00bno5OWw3MmRkbw==","internal_notes":null,"counts":[{"id":591793,"name":"Applied","count":3},{"id":591794,"name":"Sourced","count":0},{"id":591796,"name":"In Progress","count":1},{"id":591799,"name":"In Progress / Left VoiceMail","count":0},{"id":591805,"name":"In Progress / Sent Email","count":0},{"id":591806,"name":"In Progress / Sent InMail","count":0},{"id":591812,"name":"Submitted","count":0},{"id":591813,"name":"Interview","count":0},{"id":591814,"name":"Interview / Phone","count":0},{"id":591815,"name":"Interview / Skype","count":0},{"id":591816,"name":"Interview / Face to Face","count":0},{"id":591817,"name":"Interview / On-Site","count":0},{"id":591818,"name":"Offer","count":0},{"id":591819,"name":"Rejected","count":0},{"id":591820,"name":"Rejected / By Client","count":0},{"id":591821,"name":"Rejected / By Candidate","count":0},{"id":591822,"name":"Rejected / By Recruiter","count":0},{"id":591823,"name":"Hired","count":0}],"created_at":"2022-10-27T17:31:24.673Z","published":true,"published_at":"2022-10-27T05:00:00.000Z","bonus_dollars":null,"equity_percent":null,"bill_rate":null,"bill_rate_type_id":null,"bill_rate_currency_id":null,"pay_rate":null,"pay_rate_type_id":null,"pay_rate_currency_id":null,"fee":null,"fee_type_id":1,"fee_currency_id":1,"filled_at":"2022-12-26T06:00:00.000Z","rank":17,"fee_type":{"id":1,"key":"percentage","name":"Percentage"},"seniority_levels":[{"id":2,"key":"mid-level","name":"Mid Level"}],"has_cadences":false,"opened_at":"2022-10-27T17:00:06.000Z","published_end_date":null,"remote_work_allowed":false}
Call Center Operations Manager

Opportunity:

 

LCR is looking for a Call Center Operations Manager. Your focus will be to manage a team of 4 Supervisors and 40-60 customer service representatives. The ideal candidate will be able to create and cultivate a culture that creates energy, and drive to achieve corporate goals. 

 

Job Summary:

 

Organizes and directs the day-to-day activities related to the operation of the Call Center. Responsible for managing, training & guiding call center supervisors in performing their duties. Conducts effective resource planning to maximize the productivity of resources (people, technology etc.). Collects and analyze call-center statistics

 

Responsibilities:

  • Provide leadership to front line Supervisors, ensuring operational and coaching practices are implemented and updated as needed to drive performance results and employee development.
  • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
  • Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs.
  • Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Drive improvements in overall service levels, transactional efficiencies and cost management.
  • Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
  • Drives continuous improvement through trend reporting analysis and metrics management
  • Offers new ideas and suggestions for improvement.

 

 

Skills Requirements:

  • 5 or more years of call center experience in collections/sales/customer service/technical support.
  • 2 or more years of managing supervisors experience.

 

Education Requirements:

 

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

 

About Lehman Consulting & Recruiting

 

LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.




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