jobid: 1178550 shortcode: {"id":1178550,"agency":{"id":12291,"name":"Lehman Consulting and Recruiting"},"title":"Call Center Agent - 1178550","macro_address":"Charlotte, NC","description":"
Are you looking to join a team of passionate professionals who deliver high-quality service?
Do you have a talent for building positive relationships with others?
Can customers hear you smile through the phone?
If you answered yes to any of these questions, we\u2019d like to introduce you to an exciting new opportunity that could be the perfect opportunity for you!
About The Opportunity
Our client is seeking warm and welcoming individuals to help deliver high-quality customer service. Successful Call Center Agent candidates will help create an outstanding customer experience and will attend to a high volume of inbound calls. Candidates should have exceptional customer service and communication skills and should be able to independently troubleshoot and resolve customer concerns in a timely manner.
Day-To-Day Responsibilities:
- Efficiently answer inbound customer calls and route to appropriate personnel as required.
- Employ exceptional customer service skills and phone etiquette to meet and exceed standards.
- Provide accurate service updates to clients and serve as a liaison between field personnel and customers.
- Employ effective communication and conflict resolution skills to address and resolve a variety of customer concerns, complaints, and inquiries via chat, telephone, and email.
- Utilize effective problem-solving skills to resolve concerns in a timely manner and conduct additional research as required.
- Accurately update account information to maintain accurate customer records.
- Provide support with dispatching as required and maintain a working knowledge of company products, services, and promotions at all times.
- Perform other duties as assigned.
Desired Skills:
- Driven to meet and exceed productivity goals and objectives
- Proven ability to meet and exceed call center metrics and objectives
- Outstanding ability to build positive and trusting relationships with others
- Results-driven approach to success with a strong emphasis on efficiency
- Exceptional customer service skills with a robust knowledge of phone etiquette
- Strong verbal communication skills with the ability to courteously address concerns
Benefits:
- Competitive pay structure with incentive opportunities
- Medical, dental, and vision insurance
- World-Class training and career development opportunities
Requirements:
- High School Diploma or equivalent required
- Minimum of one (1) year of experience in a customer service environment
- Proficiency operating general computer applications and systems
About Lehman Consulting and Recruiting
Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive today\u2019s job market is and have a proven track record of helping candidates turn their passions into a reality. Let us help you find your perfect match today!
LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
","company_hidden":true,"company":{"id":65225933,"name":"Lehman Consulting and Recruiting","logo_large_url":"/logos/large/missing.png","logo_thumb_url":"https://loxo-global-directory-images.s3.amazonaws.com/companies/21fb64e3495c8f196e4cd9f31bb85da2"},"address":null,"city":"Charlotte","state_code":"NC","zip":"28105","country_code":"US","owners":[{"id":1676191,"position":1,"name":"Kimberley Lehman","email":"Kim@lehmancr.com","phone":"1-2146014404","user_id":861510,"avatar_thumb_url":"https://s3.amazonaws.com/loxo-images-production/users/avatars/000/861/510/thumb/Selfie_.png?1650395956","avatar_original_url":"https://s3.amazonaws.com/loxo-images-production/users/avatars/000/861/510/original/Selfie_.jpg?1650395956","job_owner_type_id":48551}],"contacts":[],"salary":null,"job_type":{"id":38227,"name":"Full Time"},"status":{"id":27056,"name":"Active"},"categories":[],"category":null,"documents":[],"description_text":"Are you looking to join a team of passionate professionals who\ndeliver high-quality service?\n\nDo you have a talent for building positive relationships with\nothers?\n\nCan customers hear you smile through the phone?\n\nIf you answered yes to any of these questions, we\u2019d like to\nintroduce you to an exciting new opportunity that could be the\nperfect opportunity for you!\n\nAbout The Opportunity\n\nOur client is seeking warm and welcoming individuals to help\ndeliver high-quality customer service. Successful Call Center\nAgent candidates will help create an outstanding customer\nexperience and will attend to a high volume of inbound calls.\nCandidates should have exceptional customer service and\ncommunication skills and should be able to independently\ntroubleshoot and resolve customer concerns in a timely manner.\n\nDay-To-Day Responsibilities:\n\n* Efficiently answer inbound customer calls and route to\nappropriate personnel as required.\n* Employ exceptional customer service skills and phone etiquette\nto meet and exceed standards.\n* Provide accurate service updates to clients and serve as a\nliaison between field personnel and customers.\n* Employ effective communication and conflict resolution skills\nto address and resolve a variety of customer concerns,\ncomplaints, and inquiries via chat, telephone, and email.\n* Utilize effective problem-solving skills to resolve concerns in\na timely manner and conduct additional research as required.\n* Accurately update account information to maintain accurate\ncustomer records.\n* Provide support with dispatching as required and maintain a\nworking knowledge of company products, services, and promotions\nat all times.\n* Perform other duties as assigned.\nDesired Skills:\n\n* Driven to meet and exceed productivity goals and objectives\n* Proven ability to meet and exceed call center metrics and\nobjectives\n* Outstanding ability to build positive and trusting\nrelationships with others\n* Results-driven approach to success with a strong emphasis on\nefficiency\n* Exceptional customer service skills with a robust knowledge of\nphone etiquette\n* Strong verbal communication skills with the ability to\ncourteously address concerns\nBenefits:\n\n* Competitive pay structure with incentive opportunities\n* Medical, dental, and vision insurance\n* World-Class training and career development opportunities\nRequirements:\n\n* High School Diploma or equivalent required\n* Minimum of one (1) year of experience in a customer service\nenvironment\n* Proficiency operating general computer applications and\nsystems\n\nAbout Lehman Consulting and Recruiting\n\nLehman Consulting and Recruiting has years of experience matching\ncandidates with their perfect positions! At LCR, we understand\njust how competitive today\u2019s job market is and have a proven\ntrack record of helping candidates turn their passions into a\nreality. Let us help you find your perfect match today!\n\nLCR is an equal opportunity/affirmative action employer. All\nqualified applicants will receive consideration for employment\nwithout regard to sex, gender identity, sexual orientation, race,\ncolor, religion, national origin, disability, protected veteran\nstatus, age, or any other characteristic protected by law.","public_url":"https://app.loxo.co/job/MTIyOTEtenJ3M3o4M2t0YW5seXdxbQ==","internal_notes":null,"counts":[{"id":591793,"name":"Applied","count":46},{"id":591794,"name":"Sourced","count":0},{"id":591796,"name":"In Progress","count":0},{"id":591799,"name":"In Progress / Left VoiceMail","count":0},{"id":591805,"name":"In Progress / Sent Email","count":0},{"id":591806,"name":"In Progress / Sent InMail","count":0},{"id":591812,"name":"Submitted","count":0},{"id":591813,"name":"Interview","count":0},{"id":591814,"name":"Interview / Phone","count":0},{"id":591815,"name":"Interview / Skype","count":0},{"id":591816,"name":"Interview / Face to Face","count":0},{"id":591817,"name":"Interview / On-Site","count":0},{"id":591818,"name":"Offer","count":0},{"id":591819,"name":"Rejected","count":0},{"id":591820,"name":"Rejected / By Client","count":0},{"id":591821,"name":"Rejected / By Candidate","count":0},{"id":591822,"name":"Rejected / By Recruiter","count":0},{"id":591823,"name":"Hired","count":0}],"created_at":"2022-10-26T19:39:16.345Z","published":true,"published_at":"2022-10-26T05:00:00.000Z","bonus_dollars":null,"equity_percent":null,"bill_rate":null,"bill_rate_type_id":null,"bill_rate_currency_id":null,"pay_rate":null,"pay_rate_type_id":null,"pay_rate_currency_id":null,"fee":null,"fee_type_id":1,"fee_currency_id":1,"filled_at":"2022-12-25T06:00:00.000Z","rank":66,"fee_type":{"id":1,"key":"percentage","name":"Percentage"},"seniority_levels":[{"id":1,"key":"entry","name":"Entry"}],"has_cadences":false,"opened_at":"2022-10-26T18:38:42.000Z","published_end_date":null,"remote_work_allowed":false}Call Center Agent – 1178550
Are you looking to join a team of passionate professionals who deliver high-quality service?
Do you have a talent for building positive relationships with others?
Can customers hear you smile through the phone?
If you answered yes to any of these questions, we’d like to introduce you to an exciting new opportunity that could be the perfect opportunity for you!
About The Opportunity
Our client is seeking warm and welcoming individuals to help deliver high-quality customer service. Successful Call Center Agent candidates will help create an outstanding customer experience and will attend to a high volume of inbound calls. Candidates should have exceptional customer service and communication skills and should be able to independently troubleshoot and resolve customer concerns in a timely manner.
Day-To-Day Responsibilities:
- Efficiently answer inbound customer calls and route to appropriate personnel as required.
- Employ exceptional customer service skills and phone etiquette to meet and exceed standards.
- Provide accurate service updates to clients and serve as a liaison between field personnel and customers.
- Employ effective communication and conflict resolution skills to address and resolve a variety of customer concerns, complaints, and inquiries via chat, telephone, and email.
- Utilize effective problem-solving skills to resolve concerns in a timely manner and conduct additional research as required.
- Accurately update account information to maintain accurate customer records.
- Provide support with dispatching as required and maintain a working knowledge of company products, services, and promotions at all times.
- Perform other duties as assigned.
Desired Skills:
- Driven to meet and exceed productivity goals and objectives
- Proven ability to meet and exceed call center metrics and objectives
- Outstanding ability to build positive and trusting relationships with others
- Results-driven approach to success with a strong emphasis on efficiency
- Exceptional customer service skills with a robust knowledge of phone etiquette
- Strong verbal communication skills with the ability to courteously address concerns
Benefits:
- Competitive pay structure with incentive opportunities
- Medical, dental, and vision insurance
- World-Class training and career development opportunities
Requirements:
- High School Diploma or equivalent required
- Minimum of one (1) year of experience in a customer service environment
- Proficiency operating general computer applications and systems
About Lehman Consulting and Recruiting
Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive today’s job market is and have a proven track record of helping candidates turn their passions into a reality. Let us help you find your perfect match today!
LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
98356952: Jasmine Menifee
jobid: 1178591 shortcode: {"id":1178591,"agency":{"id":12291,"name":"Lehman Consulting and Recruiting"},"title":"Call Center Agent - 1178591","macro_address":"Houston, TX","description":"
Are you looking to join a team of passionate professionals who deliver high-quality service?
Do you have a talent for building positive relationships with others?
Can customers hear you smile through the phone?
If you answered yes to any of these questions, we\u2019d like to introduce you to an exciting new opportunity that could be the perfect opportunity for you!
About The Opportunity
Our client is seeking warm and welcoming individuals to help deliver high-quality customer service. Successful Call Center Agent candidates will help create an outstanding customer experience and will attend to a high volume of inbound calls. Candidates should have exceptional customer service and communication skills and should be able to independently troubleshoot and resolve customer concerns in a timely manner.
Day-To-Day Responsibilities:
- Efficiently answer inbound customer calls and route to appropriate personnel as required.
- Employ exceptional customer service skills and phone etiquette to meet and exceed standards.
- Provide accurate service updates to clients and serve as a liaison between field personnel and customers.
- Employ effective communication and conflict resolution skills to address and resolve a variety of customer concerns, complaints, and inquiries via chat, telephone, and email.
- Utilize effective problem-solving skills to resolve concerns in a timely manner and conduct additional research as required.
- Accurately update account information to maintain accurate customer records.
- Provide support with dispatching as required and maintain a working knowledge of company products, services, and promotions at all times.
- Perform other duties as assigned.
Desired Skills:
- Driven to meet and exceed productivity goals and objectives
- Proven ability to meet and exceed call center metrics and objectives
- Outstanding ability to build positive and trusting relationships with others
- Results-driven approach to success with a strong emphasis on efficiency
- Exceptional customer service skills with a robust knowledge of phone etiquette
- Strong verbal communication skills with the ability to courteously address concerns
Benefits:
- Competitive pay structure with incentive opportunities
- Medical, dental, and vision insurance
- World-Class training and career development opportunities
Requirements:
- High School Diploma or equivalent required
- Minimum of one (1) year of experience in a customer service environment
- Proficiency operating general computer applications and systems
About Lehman Consulting and Recruiting
Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive today\u2019s job market is and have a proven track record of helping candidates turn their passions into a reality. Let us help you find your perfect match today!
LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Call Center Agent – 1178591
Are you looking to join a team of passionate professionals who deliver high-quality service?
Do you have a talent for building positive relationships with others?
Can customers hear you smile through the phone?
If you answered yes to any of these questions, we’d like to introduce you to an exciting new opportunity that could be the perfect opportunity for you!
About The Opportunity
Our client is seeking warm and welcoming individuals to help deliver high-quality customer service. Successful Call Center Agent candidates will help create an outstanding customer experience and will attend to a high volume of inbound calls. Candidates should have exceptional customer service and communication skills and should be able to independently troubleshoot and resolve customer concerns in a timely manner.
Day-To-Day Responsibilities:
- Efficiently answer inbound customer calls and route to appropriate personnel as required.
- Employ exceptional customer service skills and phone etiquette to meet and exceed standards.
- Provide accurate service updates to clients and serve as a liaison between field personnel and customers.
- Employ effective communication and conflict resolution skills to address and resolve a variety of customer concerns, complaints, and inquiries via chat, telephone, and email.
- Utilize effective problem-solving skills to resolve concerns in a timely manner and conduct additional research as required.
- Accurately update account information to maintain accurate customer records.
- Provide support with dispatching as required and maintain a working knowledge of company products, services, and promotions at all times.
- Perform other duties as assigned.
Desired Skills:
- Driven to meet and exceed productivity goals and objectives
- Proven ability to meet and exceed call center metrics and objectives
- Outstanding ability to build positive and trusting relationships with others
- Results-driven approach to success with a strong emphasis on efficiency
- Exceptional customer service skills with a robust knowledge of phone etiquette
- Strong verbal communication skills with the ability to courteously address concerns
Benefits:
- Competitive pay structure with incentive opportunities
- Medical, dental, and vision insurance
- World-Class training and career development opportunities
Requirements:
- High School Diploma or equivalent required
- Minimum of one (1) year of experience in a customer service environment
- Proficiency operating general computer applications and systems
About Lehman Consulting and Recruiting
Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive today’s job market is and have a proven track record of helping candidates turn their passions into a reality. Let us help you find your perfect match today!
LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
jobid: 1178635 shortcode: {"id":1178635,"agency":{"id":12291,"name":"Lehman Consulting and Recruiting"},"title":"Call Center Team Lead","macro_address":"Houston, TX","description":"
The Opportunity:
We're delighted you've chosen LCR to assist you in finding your ideal professional match. We'll assist you in reaching, stretching, and realizing your full potential. Increase your chances of success by creating your own personalized professional path. Earn More with Market-Leading Compensation. And work in an environment that treats you like family and gives back to the community. A universe of possibilities awaits you. Let's get this party started!
LCR is looking for a Call Center Team Lead. Your focus will be to manage a team of 10-15 customer service representatives. The ideal candidate will be able to create and cultivate a culture that creates energy, excitement, and a winning team spirit!
Perks of the Job:
- $20-21/hr.
- Fully Remote
- 8 Hour Shift
- Ability to build a successful career and grow with us
- Computer equipment provided
Apply today if you are good at:
- Analyze, assemble, and display call center data and statistics, as well as monitor reporting and database information accuracy
- Plan, prioritize, and distribute workflow activities to ensure the department runs smoothly.
- Coach representatives through challenging calls or difficulties, and address issues that the representative cannot handle. Support team member post training
- Motivate, coach, and counsel reps while tracking success metrics and key performance indicators (KPIs).
- Solutions for managing daily high-volume incoming calls as well as client emails and task answers to satisfy business SLAs.
- Conduct one-on-one meetings and performance evaluations on a monthly basis.
- Manage the department's call systems and campaigns. Change and enhancement suggestions should be sent to IT.
- Collaborate with other leaders to boost overall client success rates.
Requirements
- High School Degree (required)
- Experience leading a team of at least ten people
- Strong knowledge of call center metrics and experience teaching teams to meet KPI objectives.
- Must have excellent customer service skills as well as the capacity to coach to client requirements.
- Time management abilities (required)
- Microsoft Office, SharePoint, Windows OS, and CRM expertise are required.
About Lehman Consulting & Recruiting
LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Call Center Team Lead
The Opportunity:
We’re delighted you’ve chosen LCR to assist you in finding your ideal professional match. We’ll assist you in reaching, stretching, and realizing your full potential. Increase your chances of success by creating your own personalized professional path. Earn More with Market-Leading Compensation. And work in an environment that treats you like family and gives back to the community. A universe of possibilities awaits you. Let’s get this party started!
LCR is looking for a Call Center Team Lead. Your focus will be to manage a team of 10-15 customer service representatives. The ideal candidate will be able to create and cultivate a culture that creates energy, excitement, and a winning team spirit!
Perks of the Job:
- $20-21/hr.
- Fully Remote
- 8 Hour Shift
- Ability to build a successful career and grow with us
- Computer equipment provided
Apply today if you are good at:
- Analyze, assemble, and display call center data and statistics, as well as monitor reporting and database information accuracy
- Plan, prioritize, and distribute workflow activities to ensure the department runs smoothly.
- Coach representatives through challenging calls or difficulties, and address issues that the representative cannot handle. Support team member post training
- Motivate, coach, and counsel reps while tracking success metrics and key performance indicators (KPIs).
- Solutions for managing daily high-volume incoming calls as well as client emails and task answers to satisfy business SLAs.
- Conduct one-on-one meetings and performance evaluations on a monthly basis.
- Manage the department’s call systems and campaigns. Change and enhancement suggestions should be sent to IT.
- Collaborate with other leaders to boost overall client success rates.
Requirements
- High School Degree (required)
- Experience leading a team of at least ten people
- Strong knowledge of call center metrics and experience teaching teams to meet KPI objectives.
- Must have excellent customer service skills as well as the capacity to coach to client requirements.
- Time management abilities (required)
- Microsoft Office, SharePoint, Windows OS, and CRM expertise are required.
About Lehman Consulting & Recruiting
LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
